Key Metrics 

• Years of Partnership: Less than 1 year 
• Retention Rate: 100% 
• Full-Time Conversion Rate: 50% 
• Time to Fill: 2 days 
• Impact: Increased patient access to care in an underserved community 

The Challenge  

A healthcare provider in a medically underserved area was struggling to recruit qualified Medical Assistants. The shortage was particularly critical because patient access to care was already limited. Without adequate staff, patient wait times increased and the provider’s ability to deliver timely, consistent healthcare services was at risk. 

The Solution  

We quickly responded by leveraging our network and recruitment expertise. Within just two days, we identified and placed two qualified Medical Assistants who not only met the clinical requirements but also showed a strong commitment to serving vulnerable patient populations. This solution emphasized the rapid sourcing of local talent despite a limited candidate pool, aligning candidates with community health needs to ensure they were passionate about supporting underserved populations, and delivering a fast turnaround that allowed the provider to minimize disruptions in care delivery. 

The Results  

All urgent positions were filled within 48 hours, which expanded patient capacity and allowed more community members to receive care. This swift action stabilized healthcare delivery, eased the strain on existing staff, and earned high satisfaction from leadership, reinforcing their trust in our ability to deliver in time-sensitive situations.