Key Metrics 

• 100% Retention Rate 
• 6 states

The Challenge

The organization faced a critical challenge in scaling its teams across multiple departments. The immediate pain point was sourcing qualified candidates with behavioral health and substance use experience, a niche skill set that was proving difficult to find consistently. This shortage created disruptions across the revenue cycle, medical records, and community health divisions, leading to operational delays and threatening the ability to deliver timely care and administrative support. 

The Solution

As a trusted staffing partner, we quickly mobilized our recruitment network and industry expertise to address urgent needs. Within two weeks, we successfully filled positions across three departments: Community Health, Medical Records, and Member Services. Candidates were carefully matched not only for their technical skills but also for their experience working with behavioral health and substance use populations. Our approach combined specialized candidate screening to ensure cultural and mission alignment, rapid deployment of staff to reduce department backlogs, and internal referrals that expanded our support. When the revenue cycle team connected us to other groups, we extended our impact to three additional departments, replicating success at scale. 

The Results

Our partnership delivered both immediate relief and long-term impact. All urgent staffing needs were fulfilled in less than 14 days, and our success led to internal referrals from satisfied stakeholders, allowing us to support three additional departments that were experiencing significant backlog issues. This expansion improved operational efficiency across both clinical and administrative functions and reinforced trust in our team, positioning us as their go-to staffing partner across multiple states and disciplines.